Terms of Service

Product Descriptions, Pricing, Availability

The products and services mentioned on our website are subject to availability. Gibralter Farms may change products and prices at any time without notice. We may not be able to ship certain products to certain geographic areas but will mention that on corresponding product pages. We reserve the right to refuse any order, limit or cancel quantities, cancel orders, or place restrictions on accounts that have address or payment discrepancies or appear to be fraudulent. In the event we make changes to an order or cancel an order, we will attempt to notify you by phone or email.

Returns and Refunds

Since our food products are perishable, we cannot accept returns. However, we will do our best to resolve any problems with unsatisfactory product in a timely and judicious manner.

Once perishable product leaves our facility to be delivered by our partner(s), we are no longer in complete control of the product. We rely on our partner to handle your package safely and securely. If you’re concerned, check the internal temperature. Product should be 45 degrees fahrenheit or colder, which is normal refrigerator temperature.

However, if you receive product that is no longer cold to the touch, please contact us promptly. We recommend that you promptly check temperature with a meat thermometer. Check the manufacturer’s guidelines for your thermometer to determine the correct distance at which to measure temperature.

Refunds will be given for:

  • Items missing from your order
  • Orders that are not picked up or do not arrive at the shipping address placed on the order
  • Handling damages caused by the carrier and resulting in loss

If you are unsatisfied with your order for any reason, please contact us:

  • EMAIL: johnandsarah@gibralterfarms.com

We will happily review your order and offer a resolution. Please take pictures of any damaged product and email to  johnandsarah@gibralterfarms.com.

Depending on the circumstances, we may offer to:

  • Replace the product in question
  • Credit your account towards a future purchase
  • Partial/full refund to your card or account.

On occasion, product packages may have pinholes in the packaging when they arrive. This is due to shifting during transit. If the product is still 45 degrees Fahrenheit or colder, it is safe to refrigerate or freeze. If thawing in the refrigerator, we recommend putting the package in a dish or sealable bag in the refrigerator due to unseen pinholes in some packages. Otherwise, as it thaws, there could be juices that leak from the packaging.

Handling and Preparation

Once received from us or our partner(s), you are solely responsible for the proper and safe washing, handling, preparation, storage, cooking, use and consumption of the products you receive from us.

Site Content

 Unless otherwise indicated in writing by us, the Sites and all content and other materials contained therein, including, without limitation, the Gibralter Farms logo and all designs, text, graphics, pictures, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, “Content”) are the proprietary property of Gibralter Farms or our licensors or users, as applicable, and are protected by U.S. and international copyright laws.